Frequently Asked Questions

Frequently Asked Questions

Still left with questions? That’s quite alright. Here’s a list of Frequently Asked Questions.

  • Pawning
    Frequently asked questions regarding pawns or pawning.
  • How does Pawning work?

    Visit our Pawning page,  I'm sure it'll help. Further questions? Visit our Contact Us page.

  • What can I pawn?

    Well we really don't have a set list of things you can or can't pawn(save for gold & silver.). Your best bet is to bring in your item for us to look at.

  • How much can I borrow on my item/s?

    We don't really have a set amount we loan on any items including gold and silver. Our loans are based on your needs and we always try to loan as much as we possibly can.

  • How much can I borrow on my gold/silver jewelry?

    Because of the ever changing markets we cannot post a set amount. We base our loans on current gold/silver prices, karat(or silver content), weight, and if applicable diamond quality.

  • Do I get more if I sell or pawn?

    Based on your item we always strive to give you most amount of money whether you're selling or pawning. We always recommend pawning. You always have an opportunity to retrieve your items when you pawn. Once you sell, it's a done deal.

  • How long are the loans for?

    Our loans are for 4 months and 10 days.(additional time can be requested by visiting the store, but there is a limit to how much time we can give.)

  • What if I go past my 4 months and 10 days(last date on your slip)?

    We give our customers a grace period. Have you received your notice? You may still have time! Call us today and find out! (562) 630-3055.

  • What if I lost my Loan Slip?

    Don't worry, you can still redeem or pay your interest. You'll have incurred a lost ticket fee, but all is not lost.

  • I lost my Loan Slip. Can someone redeem my item with my Loan Lip?

    Our first step when redeeming an item is to ensure there is a signature. Without a signature the item cannot be redeemed. ( we also tend to check ID's for added security.) If you accidentally signed your slip then you need to call us IMMEDIATELY! (562) 630-3055

  • I work late and get out AFTER you close. Can I have someone else pickup my pawn?

    Sure! Just sign the ticket. We must have a signed Loan Slip. As long as we have a signature on file and can verify your signature, we can release the item. If you don't have a Loan Slip the, call the store on directions on how to get items released to someone other than the account holder.

  • Layaway
    Frequently questions asked regarding your layaway.
  • How does your layaway work?

    Can't take it home today? 10% down will put the item on hold for you. We'll set a minimum amount, as long as that minimum is met once a month it'll remain active until paid off.

    Also Visit our Layaway Page.

  • If i miss a layaway payment, do I loose it?

    We don't like it to happen too often, but we understand there are unforeseen circumstances. Just call our store and I'm sure we can work something out.

  • What is your return policy?

    We only accept returns if the item is returned 2-3days after purchase and is not functioning as advertised*.


*Policy does not apply to new and/or sealed items.